Jadestech

Frequently Asked Questions



What services does Jadestech offer?

Jadestech provides a comprehensive range of services to help you with your technological needs and achieve your online goals. Here's a glimpse into what we offer:


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  • Internet Services

    Stay connected with reliable and high-speed internet solutions for your home or business. Jadestech offers:

    • Fiber Optic Internet: Experience blazing-fast download and upload speeds, perfect for streaming, gaming, and demanding business applications.
    • Wireless Internet (Optional): Get convenient and hassle-free wireless internet access tailored to your needs. We can handle installation and configuration.

  • IT Solutions

    Jadestech helps you build a strong online presence and optimize your IT infrastructure. We specialize in:

    • Website Design & Development: Our team creates modern, responsive websites that cater to all devices and user needs.
    • Mobile App Development (Optional): Bring your app idea to life! We develop user-friendly mobile apps for both Android and iOS platforms.
    • Network Security: Protect your valuable data and systems from cyber threats. We offer various security solutions to keep your network safe.

For a complete list of services and how Jadestech can help you, please visit our website or contact us today!

Do you offer free consultations?

Absolutely! Jadestech understands the importance of clear communication and planning before embarking on any project. We offer **free consultations** to discuss your specific needs, goals, and how our services can help you achieve them.

During the consultation, we'll take the time to:

  • Listen to your requirements and challenges.
  • Answer any questions you may have.
  • Provide tailored recommendations for your project.
  • Discuss our approach and timeline.

Free consultations are a great way to get to know Jadestech better and see if we're the right fit for your project. **Contact us today** to schedule your free consultation!

What happens when there is a problem with my connection?

We have a technical support line i.e. +254 722 735 267 that’s a 24hr call.

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What happens when there is a problem with my connection?

At Jadestech, we understand how frustrating connection problems can be. That's why we're committed to helping you get back online quickly and efficiently. Here's what you can expect when you encounter an internet connection issue:

  1. **Self-Troubleshooting Resources:** We provide a dedicated troubleshooting section on our website with clear instructions and step-by-step guides to help you resolve common connection problems yourself. This might involve checking cables, restarting your router or modem, or verifying signal strength.
  2. **Dedicated Technical Support:** If you're unable to resolve the issue on your own, Jadestech offers friendly and knowledgeable technical support. Our technicians are available to diagnose the problem remotely (with your permission) or guide you through more advanced troubleshooting steps.
  3. **On-Site Support (Optional):** In some rare cases, a physical inspection at your location might be necessary. Jadestech offers on-site support services (mention any associated charges) where a technician can be dispatched to investigate the problem and take corrective action to restore your connection as quickly as possible.

**We recommend keeping our contact information readily available, so you can reach us promptly if you experience any connection issues.** Jadestech is dedicated to providing you with a seamless online experience and resolving your connection problems efficiently.

**Additional Resources:** You can also visit our website's troubleshooting section or contact our support team for further assistance.

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What areas does Jadestech cover?

We primarily serve Ruiru and the surrounding areas. For specific coverage details, please contact our customer service team or check the coverage map on our website.

How do I set up my internet connection after installation?

Once our technicians have installed your internet service, setting up your connection is straightforward. You will receive a detailed setup guide along with your equipment, which includes a router and any necessary cables. Here’s a general overview of the steps:

  1. Connect the Router: Plug the power adapter into the router and connect it to an electrical outlet. Use the provided Ethernet cable to connect the router to the modem if you have one, or directly to the fiber optic terminal.
  2. Power On: Turn on the router and wait for the indicator lights to stabilize. The power and internet lights should be solid, indicating a successful connection.
  3. Configure Wi-Fi: On your device (laptop, smartphone, etc.), search for available Wi-Fi networks. Select the network name (SSID) provided in your setup guide, and enter the password. You can also access the router’s admin panel using the IP address provided in the guide to customize your network settings.
  4. Test Your Connection: Open a web browser and navigate to any website to confirm your internet connection is active. If you encounter any issues, refer to the troubleshooting section of your setup guide or contact our support team for assistance.

If you need further help, our customer support team is available 24/7 to assist with any setup issues.

How can I troubleshoot common internet connectivity issues?

If you're experiencing internet connectivity issues, there are several troubleshooting steps you can take:

  • Ensure all cables are securely connected and the power is on for your router and modem.
  • Restart your router and modem by unplugging them, waiting 30 seconds, and plugging them back in.
  • Check for any service outage notifications on our website or social media channels.
  • Try connecting to the internet using a different device to see if the issue persists.
  • If these steps don't resolve the issue, contact our technical support team for further assistance.

Our support technicians can diagnose and troubleshoot complex issues remotely or schedule an on-site visit if necessary.

Can I use my own router with Jadestech's internet service?

Yes, you can use your own router with Jadestech's internet service. However, we recommend using a router that is compatible with our network specifications to ensure optimal performance and compatibility.

If you choose to use your own router, our technical support team can provide guidance on configuration settings and ensure your router is correctly set up to work with our services.

How can I optimize my internet speed with Jadestech?

To optimize your internet speed with Jadestech, consider the following tips:

  • Position your router in a central location within your home or office to ensure maximum coverage.
  • Avoid placing your router near appliances or electronic devices that may cause interference.
  • Regularly restart your router and modem to refresh the connection and clear any temporary issues.
  • Ensure your devices are equipped with up-to-date network drivers and firmware.
  • Contact our technical support team to conduct a speed test and evaluate your current internet setup for potential improvements.

By following these steps and utilizing our technical support resources, you can enhance your internet speed and overall browsing experience.

About

Jadestech is a leading provider of secure and reliable internet services in Ruiru, Kenya. We are passionate about bridging the digital gap and empowering individuals and businesses to connect to the online world.

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