Privacy Policy

Effective Date: July 7, 2025
Website: https://jadestech.co.ke
Company: Jades Tech Solutions
Location: Ruiru Town, Kiambu County, Kenya

1. Introduction

At Jades Tech Solutions, your privacy is important to us. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with our website, products, and services.

By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

a) Personal Information

Name
Phone number
Email address
Physical address
Billing and payment details
Identification or installation records (where applicable)

b) Technical Information

IP address
Browser type
Device information
Pages visited
Internet usage logs (where required for service provision or legal purposes)

3. How We Use Your Information

To provide and manage our internet and ICT services
To process payments and issue invoices
To respond to customer support requests
To improve service delivery and user experience
To send service alerts, updates, or offers
To comply with legal obligations or resolve disputes

4. Sharing of Information

We do not sell your personal information to third parties. We may share your information with:

Authorized service providers for installation, maintenance, and support
Regulatory authorities when legally required
Trusted third-party platforms for communication and analytics (e.g., email services, Google Analytics)

All third parties are required to keep your information confidential and secure.

5. Data Security

We implement appropriate physical, technical, and administrative security measures to protect your data, including:

Encrypted connections (SSL)
Secured internal systems
Controlled access to personal data
Regular security updates and backups

While we strive to protect your data, no method is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

Access and review your personal data
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)
Withdraw consent for marketing communication
File a complaint if you believe your privacy rights have been violated

To exercise these rights, contact us using the details provided below.

7. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and analyze traffic.

You can manage your cookie preferences through your browser settings.

8. Children’s Privacy

Our services are not directed at individuals under 13 years of age. We do not knowingly collect personal information from children. If such data is unintentionally collected, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the updated effective date.

We encourage you to review it regularly to stay informed about how we protect your information.

10. Contact Information

If you have any questions, concerns, or data access requests, please contact us:

Phone: 0722 735 267
Email: info@jadestech.co.ke / support@jadestech.co.ke
Office: Ruiru Town, Kiambu County, Kenya