support

💬 Customer Support

At Jades Tech Solutions, we’re not just about installation — we’re about connection, and that includes being there for you every step of the way. Whether you’re facing a technical issue, need assistance with your account, or just have a question, our support team is ready to help — fast, friendly, and 24/7.

🚀 How Can We Help You Today?

We provide full support for all our services, including:

✅ Internet Support

• Slow or no connectivity

• Router setup and troubleshooting

• Network coverage issues

• Fiber downtime or outages

🔒 CCTV & Security Systems Support

• Live view not working

• Recording problems

• Remote access setup

• Camera maintenance

💻 Computer & Device Support

• Software errors

• Hardware malfunctions

• System optimization

• Virus removal

🌐 Networking Solutions

• Poor signal distribution

• Cabling and device integration

• Access point configurations

• Smart home networking

📺 TV Wall Mounting Inquiries

• Mount alignment

• Cable management

• Bracket issues

• TV repositioning

📞 Contact Our Support Team

We’re always available when you need us:

Phone Support
📱 Call us directly at: 0722 735 267
Available 24/7 for urgent support
For routine assistance, call during business hours.

Email Support
📧 General Inquiries: info@jadestech.co.ke
📧 Technical Issues: support@jadestech.co.ke

We respond to all emails within 24 hours.

Visit Our Office
🏢 Ruiru Town, Kiambu County, Kenya

🕒 Working Hours

Monday – Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Emergency Support Only (Phone or Email)

🔧 Request a Technician Visit

Need on-site help? Fill out our technician request form or call us directly to book a visit.

📍 We serve clients across:
Ruiru, Rainbow, Kimbo, Kahawa Sukari, Nakuru, Juja, Embu, Garden Estate, Kihunguro, and Kasarani.

🙋‍♂️ Why Choose Our Support Team?

• ✅ Fast Response Times

• ✅ Experienced Local Technicians

• ✅ Friendly, Human Customer Service

• ✅ Remote and On-site Assistance

• ✅ No Hidden Charges

💡 Quick Tips

• Restart your router if your connection drops suddenly.

• Use strong passwords for your Wi-Fi and security systems.

• Back up important data regularly.

• Keep your system updated for better performance.

We’re Always Here to Help

At Jades Tech Solutions, your satisfaction is our top priority. Don’t hesitate to reach out — we’re just a call, click, or visit away.